Refund Policy

Returns

We want you to be completely satisfied with your online purchase, which is why we offer returns within 14 days of delivery.

RETURNS POLICY

We want you to be completely satisfied with your online purchase.

If you change your mind for any reason, you can return it within 14 days of receiving it. We offer refunds, exchanges, and store credits subject to the following conditions:

RETURN CONDITION

Items must be returned in their original condition, unworn, unaltered, unwashed, and with their tags attached. If merchandise is returned despite these conditions, your return will be returned to you at an additional cost;

REFUNDS

Full-priced items are eligible for a full refund;

TOTAL PRICE

Full-priced items are eligible for refund, exchange, or store credit;

SALE PRODUCTS

Sale items or items purchased during a flash sale/promotional event are only eligible for in-store credit or exchange;

FINAL SALE

Items marked "final sale - no returns or exchanges" cannot be returned. If merchandise is returned despite this policy, the items will be returned to you at an additional cost;

PROMO CODE

Orders placed with a promotional code that discounts the order (excluding our 10% welcome offer) are only eligible for in-store credit or exchange;

SWIM

All swimwear must be tried on with underwear, the hygiene protective band must remain in place and will not be accepted if removed or altered;

GIFT CARDS

Gift cards cannot be returned;

RETURN SHIPPING

We suggest that you try on all items as soon as they are received to ensure you can return them within the return window.

Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. lsvios.com is not responsible for any lost deliveries received on a return. We recommend that you return your item(s) via registered or trackable postal services as return orders remain the responsibility of the customer until received by lsvios.com.

RETURN PROCESSING TIME

We strive to process refunds daily, but please allow 3-5 business days for your return to be processed. You will be notified by email when your return is received by our team and again when it has been processed.

DEFECTIVE ITEMS

We sincerely apologize for any inconvenience caused by receiving a defective product. Please contact our customer service team at support@lsvios.com with your order number and images of the fault and we will work with you to resolve it as quickly as possible.

NEED HELP?

support@lsvios.com